New Patient Information

We want to help you prepare for your first visit with Dr. Golden.  Throughout this website, you should find the practical information you need, such as a map and directions to our office, practice hours, payment policies and more. On this website, there is background information about our committed staff as well as information you need to know prior to your first visit.  We have also included a patient education section that answers many of the general questions you may have.  

Our committment to YOU

  • We will listen to those we are privileged to serve.
  • We work to earn the trust and respect of patients, other dental professionals, and our community.
  • We strive to exceed your expectations.
  • We want you to have an experience that will be better than you could have imagined.
  • We want to continuously improve at all levels.

What To Expect
Being well-prepared for your appointment will ensure that Dr. Golden has all of the needed information to provide the best possible care for you. It also will help relieve any unnecessary anxiety you may be feeling. Educate yourself on your symptoms by reviewing the content on this website. Also, take some time to review our staff page and familiarize yourself with Dr. Golden and his team. We look forward to your first visit.

About your appointment:  We know you have a few choices when choosing an endodontist in the Athens Area.  We appreciate that your have chosen Dr. Golden for your care.  If you cannot keep an appointment, or if you will be delayed, please call us as soon as possible.

**If your appointment is scheduled as an examination, PLEASE do not take any form of pain medication (including Tylenol, Ibuprofen, aspirin, etc) six hours prior to your appointment.  Dr. Golden will do a thorough examination that includes asking you a variety of questions as well as performing some specialized tests to determine the status of your tooth.  An examination appointment usually takes about thirty minutes.

**If your appointment is scheduled for treatment, be prepared to be in the chair a approximately an hour.  The procedure will be performed using local anesthetic.  You do NOT need a driver.  There are no restrictions after the procedure concerning driving or returning to work.  If you have been advised by your physician or dentist to use antibiotic premedication because of joint replacement surgery, a congenital heart defect, a previous bacterial endocarditis, a heart transplant with complications, or a prosthetic heart valve, please make sure you are on the appropriate antibiotic the day of your appointment. 

Please bring a list of the medications you are currently taking. Payment arrangements should be made prior to your first appointment.

A Note about Insurance:    Dental insurance is intended to cover some, but not all of the cost of dental care, and we accept most traditional dental insurance plans. We are not "in network" with any dental insurance plans.  You will, however, find that our pricing is reasonable and we are happy to file a claim with your insurance carrier.  Our experience is that most carriers pay claims within two to four weeks.  We will be happy to talk to you about how to estimate what you should expect from your insurance carrier.  After this discussion, please be prepared with your estimated copay and bring a current insurance card to your appointment.  We cannot guarantee what your insurance will cover as the contract is between you and the carrier.  Medicare does not cover root canal therapy.  If you do not have dental insurance, please be prepared to pay in full at the time of your treatment.  We deliver the highest quality care to our patients and payment is due a the time service is rendered.  Please remember you are fully responsible for all fees charged by this office regardless of your insurance coverage.  If you have questions about payment options, please be sure to call our financial coordinator at 706.546.1241.


Directions to our NEW office (effective August 7, 2019):

 We are in Athens, near Piedmont Athens Regional Medical Center.  To get to our office, head toward downtown Athens on Prince Avenue.  After you pass the intersection with Milledge Avenue (where Dunkin Donuts is) the 740 Medical Complex will be on the left.  When you enter the complex, our office is in the third building on the left.  If you need help finding us, please call 706.546.1241

***NOTICE OF PRIVACY PRACTICES***

This notice describes how health information notice describes how health information about you may be used and disclosed and how you can get access to this information.  Please review if carefully. The privacy of your health information is important to us.

Our Legal Duty

We are required by applicable federal and state law to maintain the privacy of your protected health information. We are also required to give you this Notice about our privacy practices, our legal duties, and your rights concerning your protected health information. We must follow the privacy practices that are described in this Notice while it is in effect. This Notice takes effect 3/15/2013, and will remain in effect until we replace it.

We reserve the right to change our privacy practices and the terms of this Notice at any time, provided such changes are permitted by applicable law. We reserve the right to make the changes in our privacy practices and the new terms of our Notice effective for all health information that we maintain, including health information we created or received before we made the changes. Before we make a significant change in our privacy practices, we will change this Notice and provide the new Notice at our practice location, and we will distribute it upon request.

You may request a copy of our Notice at any time. For more information about our privacy practices, or for additional copies of this Notice, please contact us using the information listed at the end of this notice.

Your Authorization: In addition to our use of your health information for the following purposes, you may give us written authorization to use your health information or to disclose it to anyone for any purpose. If you give us an authorization, you may revoke it in writing at any time. Your revocation will not affect any use or disclosures permitted by your authorization while it was in effect. Unless you give us a written authorization, we cannot use or disclose your health information for any reason except those described in this Notice.

Security:  You will be notified as soon as possible if the security of your personal health information is breached.

Uses and Disclosures of Health Information

We use and disclose health information about you without authorization for the following purposes.

Treatment: We may use or disclose your health information for your treatment. For example, we may disclose your health information to a physician, pharmacist, or other healthcare provider providing treatment to you.

Payment: We may use and disclose your health information to obtain payment for services we provide to you.  For example, we may send claims to your dental health plan containing certain health information.

Healthcare Operations: We may use and disclose your health information in connection with our healthcare operations. For example, healthcare operations include quality assessment and improvement activities, reviewing the competence or qualifications of healthcare professionals, evaluating practitioner and provider performance, conducting training programs, accreditation, certification, licensing or credentialing activities.

To You Or Your Personal Representative: We must disclose your health information to you, as described in the Patient Rights section of this Notice. We may disclose your health information to your personal representative, but only if you agree that we may do so.

Persons Involved In Care: We may use or disclose health information to notify, or assist in the notification of (including identifying or locating) a family member, your personal representative or another person responsible for your care, of your location, your general condition, or death. If you are present, then prior to use or disclosure of your health information, we will provide you with an opportunity to object to such uses or disclosures. In the event of your absence or incapacity or in emergency circumstances, we will disclose health information based on a determination using our professional judgment disclosing only health information that is directly relevant to the person’s involvement in your healthcare. We will also use our professional judgment and our experience with common practice to make reasonable inferences of your best interest in allowing a person to pick up filled prescriptions, medical supplies, x-rays, or other similar forms of health information.

Disaster Relief: We may use or disclose your health information to assist in disaster relief efforts.

Marketing Health-Related Services:  We will not use your health information for marketing communications without your written authorization.  We will not use your information for fundraising purposes without authorization. We will disclose any financial conflicts of interests that may be involved with your treatment.

Required by Law:  We may use or disclose your health information when we are required to do so by law.

Public Health and Public Benefit: We may use or disclose your health information to report abuse, neglect, or domestic violence; to report disease, injury, and vital statistics; to report certain information to the Food and Drug Administration (FDA); to alert someone who may be at risk of contracting or spreading a disease; for health oversight activities; for certain judicial and administrative proceedings; for certain law enforcement purposes; to avert a serious threat to health or safety; and to comply with workers’ compensation or similar programs.

Decedents: We may disclose health information about a decedent as authorized or required by law.

National Security: We may disclose to military authorities the health information of Armed Forces personnel under certain circumstances. We may disclose to authorized federal officials health information required for lawful intelligence, counterintelligence, and other national security activities. We may disclose to correctional institution or law enforcement official having lawful custody the protected health information of an inmate or patient under certain circumstances.

Appointment Reminders: We may use or disclose your health information to provide you with appointment reminders (such as voicemail messages, postcards, or letters).

Access: You have the right to look at or get copies of your health information, with limited exceptions.  You may request that we provide copies in a format other than photocopies.  We will use the format you request unless we cannot practicably do so.  You must make a request in writing to obtain access to your health information.  You may obtain a form to request access by using the contact information listed at the end of this Notice.  You may also request access by sending us a letter to the address at the end of this Notice.  We will charge you a reasonable cost-based fee for the cost of supplies and labor of copying.  If you request copies, we will charge you $0.25 for each page to copy your health information, and postage if you want the copies mailed to you.  If you request an alternative format, we will charge a cost-based fee for providing your health information in that format. If you prefer, we will prepare a summary or an explanation of your health information for a fee.  Contact us using the information listed at the end of this Notice for a full explanation of our fee structure.

Disclosure Accounting: You have the right to receive a list of instances in which we or our business associates disclosed your health information for purposes other than treatment, payment, healthcare operations, and certain other activities, for the last 6 years, but not before April 14, 2003. If you request this accounting more than once in a 12-month period, we may charge you a reasonable, cost-based fee for responding to these additional requests.

Restriction: You have the right to request that we place additional restrictions on our use or disclosure of your health information. In most cases we are not required to agree to these additional restrictions, but if we do, we will abide by our agreement (except in certain circumstances where disclosure is required or permitted, such as an emergency, for public health activities, or when disclosure is required by law). We must comply with a request to restrict the disclosure of protected health information to a health plan for purposes of carrying out payment or health care operations (as defined by HIPAA) if the protected health information pertains solely to a health care item or service for which we have been paid out of pocket in full.

Alternative Communication: You have the right to request that we communicate with you about your health information by alternative means or at alternative locations. (You must make your request in writing.) Your request must specify the alternative means or location, and provide satisfactory explanation of how payments will be handled under the alternative means or location you request.

Amendment: You have the right to request that we amend your health information. Your request must be in writing, and it must explain why the information should be amended. We may deny your request under certain circumstances.

Non-disclosure to insurance company:  If you pay out of pocket, in full, for a service or a procedure or service; we will not submit the claim for that service to your insurance company upon your request.

Electronic Notice: You may receive a paper copy of this notice upon request.

Questions and Complaints: If you want more information about our privacy practices or have questions or concerns, please contact us. If you are concerned that we may have violated your privacy rights, or you disagree with a decision we made about access to your health information or in response to a request you made to amend or restrict the use or disclosure of your health information or to have us communicate with you by alternative means or at alternative locations, you may complain to us using the contact information listed at the end of this Notice. You also may submit a written complaint to the U.S. Department of Health and Human Services. We will provide you with the address to file your complaint with the U.S. Department of Health and Human Services upon request.  We support your right to the privacy of your health information. We will not retaliate in any way if you choose to file a complaint with us or with the U.S. Department of Health and Human Services.

Contact Officer: Richard E. Golden, Jr., D.D.S.            Telephone:  (706) 546-1241                 E-mail: [email protected]